Lenovo Warranties – Authorized Service Center (ASC) in Bahía Blanca



CM Informática is a Lenovo Authorized Service Center (CAS).

We handle official service orders generated by Lenovo Argentina and perform certified diagnostics, part replacement, and repair with original spare parts.





Important – How the Lenovo warranty works


✔ CM Informática does NOT open Lenovo warranties

Warranties are always initiated directly with Lenovo Argentina.


✔ CM Informática only intervenes when Lenovo assigns the order

Once Lenovo creates the case and refers the device to us, we perform the following:


Certified technical diagnosis

Replacement of CRU and FRU parts

Repair with original spare parts

Final tests and case closure

Lenovo ISO audit compliance





How to open a Lenovo warranty? (Official information)


Lenovo Premier Support

Hours: 8:00–18:00 Hs.

Portal e-ticket: https://pcsupport.lenovo.com

WhatsApp: 57 1 242 1365

Email: premier_ar@lenovo.com



Lenovo Premium Care

Business hours: Monday – Saturday (7am – 5pm)

Portal e-ticket: https://pcsupport.lenovo.com/ar/es/premiumcaresupport

Telephone: 54 1139884288 (Standard charges apply)

08002667908

Idiomas: Spanish, English




Lenovo Support

Hours: 9:00-21:00 Hrs.

Portal: https://pcsupport.lenovo.com/ar/es/

WhatsApp: 54 11 5354 2368

Email: soporte@lenovo.com





Lenovo equipment we service


  • ThinkPad
  • ThinkBook
  • IdeaPad
  • Yoga
  • Legion
  • LOQ
  • ThinkCentre
  • ThinkStation
  • ThinkVision
  • IdeaCentre
  • Lenovo Tab




What does the Lenovo warranty cover?


  • Factory defects
  • Ignition problems
  • Defective motherboard
  • Load circuit
  • Screen with manufacturing defects
  • Defective batteries
  • Faulty keyboard/hinges
  • BIOS failures
  • Faulty USB-C / USB-A / HDMI ports





What does the Lenovo warranty NOT cover?


  • Wet equipment
  • Bumps or falls
  • Screens broken by impact
  • Electrical voltage damage
  • Prior manipulation by third parties
  • Unauthorized repairs





Customer service process at CM Informática (Lenovo CAS)


  1. The customer contacts Lenovo and opens the case through official channels.
  2. Lenovo assigns the order to CM Informática (Carry-In or On-Site).
  3. We receive the replacement part in the lab when Lenovo sends it (CRU/FRU).
  4. We contact the client to coordinate: delivery of the equipment to the laboratory (Carry-In), or a technical visit to the home/company (On-Site).
  5. We replaced the authorized part and performed Lenovo validation testing.
  6. We closed the case in the Lenovo system.
  7. We notify the customer to pick up the equipment (Carry-In). In On-Site cases, the repair is completed on-site and we leave.





Lenovo warranty details


  • Lenovo coordinates the shipment of spare parts or an on-site visit
  • The CRU parts (mouse, keyboard, charger, internal battery) are shipped via DHL
  • The CAS only intervenes when authorized by Lenovo.
  • The exchange is against delivery: the defective part must be available





Lenovo Technical Laboratory – CM Informatics


Address: Misiones 730 – Bahía Blanca

Hours: Monday to Friday, 9:00 to 18:00





Direct contact CM Informática (for equipment already assigned by Lenovo)


Landline: (0291) 454-8206

Mobile phone / WhatsApp: 291 503 6704

Email: consultas@cminformatica.com.ar


👉 Only for orders already assigned by Lenovo Argentina.





Related services


  • Lenovo Technical Service
  • Motherboard Repair
  • USB-C Repair
  • Charging Circuit Repair
  • Wet Notebook